Your account

Make sure you have entered the correct identifiers: the e-mail address and the password used during your registration.
Have you registered via Facebook? In this case, simply click on the "Connect via Facebook" button.

Did you use a wrong email address when registering? Don't hesitate to contact our customer service who will be happy to help you. Have any information to help us find your account.

If after that you still can't connect, provide as much detail as you can about the problem, including screenshots of the error messages you get. Send your request to savweb@mollybracken.com

We invite you to contact our customer service. Please note that we take all security precautions to protect your personal information from unauthorized use and that in case of deletion, all data in your account will be lost.

Warning: you will no longer have access to invoices already confirmed and paid.

Don't hesitate to give us the reasons for this deletion so that we can improve our services.

If you don't remember your password, click on "Forgotten password" and enter the email address you registered with.You will receive an email with a link to reset your password. Next, a new password will be sent to you by email.

If you are unable to reset your password by following the steps below, before contacting our customer service, please check that the email address you registered with is correct.

You can do so at any time by clicking on the link at the bottom of the newsletter or contact our customer service.

Important: Do not use the SPAM button in your e-mail box as you may no longer receive any e-mail from Molly Bracken (including order confirmation e-mails).

Your personal information is used for the management and shipping of your orders. They aren't in any case transferred to a third party. They can be used to send you our promotional offers and private sales. We use an SSL certificate that guarantees the security of the transmission of your personal information.

Order

It isn't possible to modify your order after validation of your payment: modification of size, addition or suppression of an article. You can contact our customer service to cancel, which will do the necessary for your refund.

  1. Log in, or sign up if it's your first visit, by clicking on "Sign Up" at the top right of the page.
  2. Choose your items, select the size and add them to "My Cart"
  3. Once your item selection is complete, return to "My Cart" to finalize your order.
  4. Choose your shipping method.
  5. Select your payment method (credit card or PayPal). If so, enter your coupon code.
  6. Check your order information and confirm it.
  7. You will receive an e-mail confirming your order a few minutes later.
  8. You can track your package from "My Account" (see Shipping Tracking). 

No, our phone lines aren't secure, we cann't take orders over the phone.

We can change your shipping address BEFORE shipping your order. If the status of your order is still in process, you can contact us with your new delivery address.

Your order must be "In Process" and not shipped to be canceled. Contact our customer service to cancel your order. We will proceed to your refund as soon as possible.

If you ordered an item out of stock, we will send you the items available. You will be refunded according to the payment method used.

Delivery

See "the history of your orders". Click on "Detail" of the order concerned. Below the details of the items of the order, you will find the tracking number of your package.

Home delivery in 1 to 3 business days.

Shipping costs are offered for all orders over 100 €.

Cost : 5€

All our orders are dispatched within 24 hours after validation. During sales or promotions, shipping times may be slightly longer (between 2 and 10 business days). All orders made after 2 pm can be processed the next day. Whatever the chosen shipping method, we will provide you as soon as possible a link that will allow you to follow the delivery of your package online. We can't group two separate orders and you will have to pay shipping costs for each one. The indicated deadlines are the delays announced by our carriers, in working days except periods of balances.

Return

VYou have a period of 14 days after receipt of your package, to send us a request for return. Exchanges are only available for France

The shipping cost is on you charge.

  1. Log on to your customer area, "Request a return / exchange" section. Click on "Details - Return - Exchange" of the order concerned.
  2. In the dedicated area, select the product (s) to return, enter your reason for return and confirm your request.
  3. After processing your request, the confirmation will be sent to you by email within 24-48 hours with the return form, following the opening time of the customer service. (It's open Monday to Friday from 9am to 13pm and from 2pm to 6pm, except Friday until 5pm.)
  4. Print your return form. Drag the return form into your package.
  5. Send your package to: Eshop MOLLY BRACKEN - 1659, chemin Robert Brun 83500 LA SEYNE SUR MER - FRANCE
  6. Keep the proof of shipping. Upon receipt of your package, you will receive the confirmation of refund.

The shipping costs of your order (5€) will be refunded only in case of return of all products.

We apologize for this inconvenience. You can request the exchange or refund of the item by following the return procedure, leaving a comment for customer service, who will contact you.

The product must be returned within 14 days from the receipt of the order:

  • In its original packaging (transparent plastic bag and labels),
  • In perfect condition of resale, complete (that is to say with accessories, labels, etc),
  • Accompanied by the return form or the delivery note, downloadable from your account.

The exchanges aren't available for the international customers, available just for French customers. We reserve the right to refuse your return and to cancel the refund if the return conditions are not respected.

We can refund you either in voucher valid one year (free shipping) or in bank refund by payment used method. Once your return has been received, you will receive a confirmation email. Your refund will be processed according to the choice notified on the return form. In case of bank refund, it will be executed within 7 to 20 days by the payment used method. If you have refund by voucher, we will send you your promotional code by email.

Mon compte
Warning: for any payment with a temporary e-card or an invalid credit card the day of the refund, thank you to transmit us your IBAN by mail. In case you do not give us your IBAN within 7 days of our request by email, you will be automatically refunded voucher.

Nous nous excusons pour cette situation. Vous pouvez demander l'échange ou le remboursement de l'article en suivant la procédure de retour, en laissant un commentaire pour le service clients, qui prendra contact avec vous.

Private sales and sales

Subscribe to our newsletter to know all our private sales and special offers.

Loyalty and gift card

Collect points for each of your orders! And do yourself a favor.

10 euros = 1 loyalty point

1 loyalty point= 1 euro in voucher

Since March 2017, we have set up a loyalty program. All orders placed before don't accumulate points. To earn loyalty points, you must wait 14 days after receiving your order.

How to earn some loyalty points?

  1. Log in to your account.
  2. Go to the section "My loyalty points".
  3. Click on "Transform my loyalty points from ... €".
  4. Note the created code : FID...
  5. Enter this code at the time of the order.

You can also turn your confirmed points directly into your next order.

Read the conditions of use for the loyalty program.