Frequently Asked Questions (FAQ)

Summary

• 1. Customer Account
• 2. My Order
• 3. Delivery (Times & Rates)
• 4. Returns & Refunds
• 5. Loyalty Program

I cannot access my account

Make sure you have entered the correct credentials (email and password).
If you registered via Facebook, simply click the "Login via Facebook" button.

If the problem persists (technical error), please contact us with a screenshot of the error message at: [email protected]

I cannot reset my password

Click on "Forgot password" and enter your registration email. You will receive a reset link.
Note: Please check your Spam/Junk folder.

Unsubscribe from the newsletter

You can unsubscribe at any time via the link at the bottom of each newsletter.
Important: Do not mark our emails as SPAM, otherwise you will no longer receive your order confirmations.

Data Protection

Your personal information is used solely for managing your orders and is never sold to third parties. Our site is secured by an SSL certificate.

⚠️ I wish to delete my account

Contact our customer service. Warning: upon deletion, your invoice history and loyalty points will be permanently lost.

Order by phone: For banking security reasons, we do not accept orders over the phone.

Out of stock item: If an item in your order is out of stock, we ship the rest and automatically refund the missing item.

Parcel Tracking

Go to "My Account > Order History". Click on "Details" to find your tracking number.

⚠️ SALES & Private Sales Period

Returns are at the customer's expense.
No exchanges possible on sale items (refund only).
Unique return address: GROUPE CHRONO IMPORT SAV WEB, ZA La Millonne, 289 Boulevard de Lery, 83140 Six-Fours-les-Plages, France.

Standard Procedure (Excluding Sales - France)

You have 15 days to return your items.

1. Put the delivery note in the package.
2. Attach the provided prepaid Colissimo label. (Keep the proof of deposit!).
3. Drop off the package at the Post Office.

Exchange Conditions & Defects

Exchange: Indicate the desired size on the return form. We will ship the exchange upon receipt (subject to stock). Warning: the exchanged item cannot be refunded afterwards.

Defective item: Contact customer service or indicate it on the return form for an exchange or refund.

Refund

Refunds are processed within 3 to 5 days after receiving the return.

• Bank Refund: To the card used for payment.
• Voucher: Valid for 6 months (sent by email).